Safe Guard · Quality monitor for BIQsControl Layer

Keep your published BIQs supported, current and on brand.

Your advisor answers are right on the day you publish them. Then a product field changes, a policy moves on, a new style rule arrives. Safe Guard checks your published BIQs in a scan against your product data and against your style rules, flags what drifts, and brings it into a controlled review. Nothing is ever changed automatically. You decide, you confirm.

Findings · open Last scan 4 min ago · 1,240 BIQs compared
Claim driftCriticalFinding #SG-2048 · 9 hrs ago
Which pump does Rocket use in the R58 V3, rotary or vibration?
BrandRocket EspressoProductR58 V3 CinquantottoTouchpointBIQ · live
What the answer says · published
The R58 V3 runs a rotary pump for even brew pressure.
What the material supports
The product field custom.pumpType and the maintained field pumpType both read vibration pump. The description explicitly contradicts the material.
Product data · PIM · custom.pumpType
!Why this is riskyThe description claims a rotary pump, the material supports a vibration pump. A buyer deciding on pump type would be misled.
SeverityCritical
Confidence0.85
Checked againstMaterial
Suggestion · controlled repair flow
Align the answer to the material (vibration pump), or check the product field if the description is the correct one. You decide.
You confirm the correction. Corrections run in a controlled, logged flow; findings stay visible if residual errors remain.
You decide
Safe Guard flags · compares · prioritizes · refers · logs ·it never rewrites a live answer unsupervised Illustrative example · no live data
7Open findings
2Critical findings
4Style-rule violations
1Referred to Compliance
0False positives
4 minSince last scan
Illustrative example · no live data
The problem

An answer that is right today can be wrong tomorrow.

Published BIQs do not break loudly, they drift. A product field gets maintained, a delivery time changes, a brand-voice rule is added. The answer stays live and confident while it slowly stops matching the truth. Without a review layer, the next one to notice is the buyer.

Without a review layerthe drift
!
Answers run away from the materialA product field changes; the BIQ keeps the old value (rotary instead of vibration).
!
Answers break the brand voicePromotional adjectives with no number, brand upgrading, off-voice framing.
!
Outdated promises stay live"Ships in 24 h" after the policy moved to 1 to 3 business days.
!
You notice when a buyer noticesBy then the risky answer has already shaped the buying decision.
With Safe Guardthe stance
BIQs are checked against current product dataEvery scan compares the live answer with the source it should match.
… and against your style rules from the brand voiceConcrete numbers instead of adjectives, neutral brand mentions, short sentences.
Findings are risk prioritized with a one-line reasonYou triage critical to info, not by gut feeling.
A person confirms every changeSafe Guard flags and suggests; you approve. Logged and auditable.
Two checks, one net

Safe Guard checks published BIQs across two dimensions.

Against the product data from your shop system, is the statement still true? And against the style rules from your brand voice, does it still sound like your brand? Every deviation becomes a typed finding.

Check 1 · against product data
Material and claim check

Compares every statement with the maintained product data, datasheets and policies from the shop system.

Finds claim drift, contradictions to the material, unsupported claims and stale statements, anywhere the answer and the source diverge.

Claim driftCritical9 hrs ago
Which pump does Rocket use in the R58 V3?
● What the BIQ says
The R58 V3 runs a rotary pump.
● What the material supports
Product field custom.pumpType: vibration pump.
Source: product data and PIM from the shop system
Check 2 · against style rules
Brand-voice and framing check

Compares every answer with your style rules, the defined writing and brand voice.

Finds framing drift: promotional adjectives with no number, brand upgrading, overlong sentences, hedging on supported specs, violations of the brand voice.

Framing driftInfo9 hrs ago
… for even brew pressure with no fluctuations.
⚑ Offending passage
This is how you reach even brew pressure, ideal when …
⚑ Violated style rule sr_…_02
Concrete numbers instead of adjectives, for example "9 bar brew pressure" instead of "even".
Source: style rules from the brand voice
both checks run against the sources you maintain in the Studio
How it works

How a finding moves through review.

Safe Guard sits between what you published and what you approved. It follows an answer through the flow, from the source to the logged correction.

03 · Safe Guard
Check and compare

"Check now", or an optional daily scan: each published BIQ is compared against product data and style rules.

compare · answer ↔ material + style ruleslast scan 4 min ago · 1,240 BIQs
What it checks for

The risk types that Safe Guard flags.

Severity is a calm scale, Critical, Warn, Info, shown as a thin signal rail, never as an alarm. Compliance-relevant findings are referred to the Compliance Center, not decided here.

Claim drift

A statement no longer matches the source. The product field was maintained; the BIQ kept the old value.

CriticalAnswer vs material
Example"Rotary pump" vs product field "vibration pump".
Contradiction

Two published answers state different facts for the same attribute. One of them is wrong.

CriticalBIQ vs BIQ
ExampleFAQ "dual boiler", advisor "heat exchanger".
Unsupported claim

A statement with no approved material behind it, an answer without a sufficient source.

WarnNo source
Example"Helps you focus."
Framing drift

The answer violates a style rule, a promotional adjective with no number, brand upgrading, an overlong sentence.

WarnStyle rule
Example"the premium Mignon" instead of "Mignon".
Material gap

The question needs a source that does not exist yet. It surfaces a content gap, not just a poor answer.

WarnContent gap
Example"Is the packaging compostable?" with no material.
Stale answer

The answer rests on material that has changed since, once correct, now outdated.

InfoFreshness
Example"Ships in 24 h" after the policy moved to 1 to 3 days.
~Low confidence

The answer leans on a thin or ambiguous source. Worth a look before it reaches the buyer.

InfoWeak source
ExampleAn answer from a single weak snippet.
§Compliance relevant, referred to the Compliance Center

The answer touches a regulated or policy-bound topic. Safe Guard flags it and refers it to the Compliance Center, it does not decide policy itself. The finding waits for a ruling.

Refer to Compliance Center →ExampleA health claim about pregnancy.
Human in control

Safe Guard never changes an answer on its own.

It detects, flags, prioritizes and suggests, then it stops. Even "Fix the issue" is a controlled step: the server rewrites, checks again, and retries on residual errors up to 3 times. It goes live only after your confirmation.

"Fix the issue" · controlled repair flowyou trigger it
What happens when you click
1You trigger "Fix the issue"Nothing runs without this click, no background edit.
2Attempt 1 to 3: the answer is rewrittenThe server rewrites it with support and checks the result again.
3Residual errors? Another attempt (max 3)If something stays open, the finding goes back into the queue.
Success: finding closed, loggedThe correction is traceable in the audit log.
In detail
› 1 finding, starting repair…
› Attempt 1/3, rewriting answer…
› Attempt 2/3, checking residual errors…
✓ Fixed, finding closed.
Or you decide otherwise: Send to re-review (→ Workbench, PENDING_REVIEW), False positive with a reason, or several identical findings in one step.
The principle: Safe Guard flags, prioritizes and suggests. Every correction runs through a step that a person triggers and the system logs. No silent edit, no path around you.
How it fits together

The Compliance Center defines what may be said. Safe Guard checks whether published answers still hold to it.

They are easy to confuse and they work as a pair. The Compliance Center is the ruleset, sources, brand voice, policies, approvals. Safe Guard is the operational quality net, it watches concrete published answers and checks them against that ruleset and the material.

Safe Guard
Operational quality net

Concrete published BIQs, checked on every scan.

Compares published BIQs against product data and style rules
Flags findings: drift, unsupported, stale, framing
Prioritizes them and routes them into a review queue
Suggests a controlled correction; a person approves
The question it answers, "Is this exact answer still right now?"
Compliance Center
Rules, claims and approvals

The policies, voice and approvals that Safe Guard checks against.

§Owns the brand voice, claims policy and regulatory rules
Defines which sources count as approved material
Holds the audit trail and the approval records
Decides the compliance findings that Safe Guard refers
The question it answers, "What may this shop say, and who approved it?"
Safe Guard checks against the Compliance Center's rules and material
Next

The rest of the Control Layer

What it reports

The numbers Safe Guard puts on the table.

Safe Guard reports the operational state of your review queue, verifiable counters, not headline promises. The values below are illustrative until they are connected to your account.

7Open findings
2Critical findings
2BIQs with findings
3Material gaps
0False positives
4 minSince last scan
A note on outcome metrics

Numbers like median handling time or claims corrected are reported only once Safe Guard has run a full review cycle on your data, not as a promise up front. The counters above are operational state; outcome metrics follow real usage.

Illustrative example · no live data
Next step

See what drifts, before a buyer does.

Point Safe Guard at your own published BIQs, product data and style rules. We run a first scan and walk through the findings together.

Supported · checked · logged